Terms of service

Welcome to La Casa de Turrón. These Terms of Service govern your use of our website (lacasadeturron.es) and the services we offer. By accessing or making a purchase, you agree to be bound by these terms. Please read them carefully.

1. General Information
La Casa de Turrón is an online shop specialising in pet products. Our contact address is info@lacasadeturron.es.

2. Use of the Website

  • You may only use our site for lawful purposes.
  • You may not:
    • Use the site to commit fraud or illegal activities.
    • Alter the content of the website or take any action that compromises the operation of the website.
  • We reserve the right to restrict access to our site to any user who breaches these terms.

3. Products and Availability

  • All products are subject to availability.
  • We reserve the right to withdraw any product or change the price of any product at any time without notice.
  • Although we make every effort to display products accurately, images, colours and descriptions may vary slightly.


4. Prices and Payment

  • Prices include applicable taxes, but do not include shipping costs (which are added at checkout).
  • We reserve the right to change prices at any time.
  • Accepted payment methods are specified on the checkout page.
  • If payment is not completed correctly, the order will be cancelled.

 

5. Shipping and Delivery

See our Shipping Policy for details of delivery times, costs and conditions.


6. Returns and Exchanges

  • You have 14 calendar days from receipt of the order to request a return.
  • Products must be unused, in their original packaging and in perfect condition.
  • See our Returns Policy for more information.

7. Liability

  • We are not responsible for:
    • Losses resulting from improper use of our products.
    • Damage caused by external factors such as transport, misuse or normal wear and tear.
  • We do not guarantee that our website is free of errors, viruses or interruptions.

8. Intellectual Property
The entire content of this website (text, images, logos, design) is the property of Teresa Baños Hurtado (La Casa de Turrón) or its suppliers, and is protected by intellectual property laws.

  • It is not permitted to copy, reproduce or distribute this content without express authorisation.

 

9. Modifications to the Terms of Service
We reserve the right to modify these terms at any time. Modifications will be posted on this page, and your continued use of the website will signify your acceptance of the changes.

10. Governing Law and Jurisdiction
These Terms of Service are governed by Spanish law.
In the event of a dispute, both parties agree to submit to the courts of the city of Madrid, unless otherwise provided by applicable law.

If you have any questions about these terms, please do not hesitate to contact us at info@lacasadeturron.es.

Thank you for trusting in La Casa de Turrón! 🐾